Service with Concardis aquirer restored

Incident Report for Worldline WLOP

Resolved

Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Concardis acquirer on 21/05/2026 between 09:10 and 14:35 CEST.

We confirm that as of 14:35 CEST on 21/05/2026, normal service has been resumed and your customers will now be able to make payments normally.

We also confirm that the issue has an external responsibility (independent of Worldline).

Posted May 21, 2026 - 15:01 CEST

This incident affected: Acquiring solutions (Nexi (Concardis), Nexi).