We would like to inform you that your customers may have experienced time-outs or higher than expected latency for processing transactions between 03:35 and 08:12 CET on 23/03/2025.
All transactions that were not affected by a time-out have been successfully processed and have the correct statuses.
The service has been restored to normal operating conditions.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Posted Mar 23, 2025 - 11:39 CET
Update
We are continuing to work on a fix for this issue.
Posted Mar 23, 2025 - 05:34 CET
Identified
Please be informed that your customers might currently experience higher than expected latency in the processing of transactions and, potentially, a number of time-outs since 03:35 CET.
Our dedicated teams are working hard on this with the aim to restore the activity to normal operating conditions.
An update will be provided shortly.
We sincerely regret any potential inconvenience and appreciate your understanding and patience.
Posted Mar 23, 2025 - 05:20 CET
This incident affected: Payment integrations (Direct Server to server API, Direct Client API, Direct Hosted Payment Pages, Direct Hosted Tokenization Pages, Worldline Batch transaction processing, Worldline e-Terminal, Worldline Ecommerce Payment Pages, Worldline DirectLink API's, Worldline FlexCheckout) and Acquiring solutions (Redsys).