In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Therefore, we plan an update of our PRODUCTION database on 27/02/2025, between 05:30 and 06:30 CET.
Impact on your PRODUCTION account:
The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions. Posted on
Feb 12, 2025 - 12:03 CET
Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 03/03/2025 between 00:30 and 04:30 CET.
During the indicated period, your customers may experience slight interruptions with performing online transaction authorisations for all payment schemes (Bancontact, Maestro, Visa, Mastercard, Mastercard Debit and Visa Debit) via Worldline acquiring.
There is no action nor change required from your side.
Our team of experts will monitor all processes closely to ensure that all the maintenance activities are correctly executed and completed.
Thank you for your understanding, and we regret any inconvenience this may cause. Posted on
Feb 21, 2025 - 11:10 CET
Update -
We will be undergoing scheduled maintenance during this time.
Feb 21, 2025 - 16:19 CET
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 03/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department.
Feb 21, 2025 - 16:17 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 04/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department. Posted on
Feb 21, 2025 - 16:51 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 05/03/2025 between 08:00 and 17:00 CET (instead of 04/03/2025).
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department. Posted on
Feb 27, 2025 - 12:34 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 06/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department. Posted on
Feb 21, 2025 - 16:55 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.
The upcoming maintenance is announced for 24/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CET.
Please forward this information to your technical department. Posted on
Mar 10, 2025 - 11:44 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 05/05/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.
Please forward this information to your technical department. Posted on
Apr 17, 2025 - 09:32 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our TEST environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 06/05/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.
Please forward this information to your technical department. Posted on
Apr 22, 2025 - 08:49 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 07/05/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.
Please forward this information to your technical department. Posted on
Apr 23, 2025 - 08:27 CEST
To provide our customers with the best online payment experience, we constantly invest in the capacity and functionalities of our platform.
Due to this, we wish to inform our clients and partners about load tests planned in our TEST environment.
The load test activities will take place on 14/05/2025 between 08:00 and 12:00 CEST.
We will take all possible measures to perform the testing activities without any impact on your business. However, slight interruptions might still occur for a short period of time in the connection to the payment systems in the TEST environment.
Please note that there is no impact on the Worldline PRODUCTION environment foreseen.
Thank you for your understanding and we apologize for any inconvenience this may cause you. Posted on
Apr 30, 2025 - 07:57 CEST
Completed -
The scheduled maintenance has been completed.
Apr 30, 06:30 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Therefore, we plan an update of our PRODUCTION database on 30/04/2025, between 05:30 and 06:30 CEST.
Impact on your PRODUCTION account:
The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions.
Apr 17, 08:48 CEST
Resolved -
Please be informed that due to Spain's widespread power outage, some of your customers might have been unable to make payments online via Redsys between 28/04/2025 at 12:30 and 29/04/2025 at 07:30 CEST.
We confirm that as of 07:30 CEST Today, (29/04/2025), normal service has been resumed and your customers will now be able to make payments normally.
We also confirm that the issue has an external responsibility (independent of Worldline).
Apr 29, 10:53 CEST
Identified -
We would like to inform you about an ongoing issue with Redsys transaction processing as from 12:30 CEST on 28/04/2025.
We are investigating the situation with the highest priority. An update will be provided shortly.
We appreciate your understanding of the matter.
Apr 28, 15:50 CEST
Resolved -
Please be informed that due to a power outage in Spain and Portugal, we experienced issues with our telephone operator. Due to this, Worldline was partially not reachable via phone between 28/04/2025 12:30 and 29/04/2025 07:30 CEST.
We are happy to confirm that the issue is resolved and our phone lines are fully operational again.
We also confirm that the issue has an external responsibility (independent of Worldline).
Apr 29, 10:50 CEST
Identified -
Due to a power outage in Spain and Portugal, our services are currently impacted. Please be informed that you might currently experience issues with reaching our support site and the waiting times on the phone may be longer than usual.
We are investigating this together with our external partner with the highest priority to restore our support site fully at the earliest possible opportunity.
Please note that the issue concerns our support sites only, while access to our Back Office and general payment processing are working as expected.
We apologise for any resulting inconvenience.
Thank you for your understanding.
Apr 28, 15:21 CEST
Completed -
The scheduled maintenance has been completed.
Apr 28, 17:00 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our TEST environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 28/04/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.
Please forward this information to your technical department.
Apr 14, 08:09 CEST
Completed -
The scheduled maintenance has been completed.
Apr 25, 02:00 CEST
Scheduled -
Please be informed about upcoming maintenance at Worldline.
The maintenance is announced to take place between 21/04/2025 02:00 and 25/04/2025 02:00 CEST.
No interruption is expected. However, our team of experts will monitor all processes closely to ensure that all the maintenance activities are correctly executed, and will act immediately if anything unforeseen occur.
Please forward this information to your technical department.
Apr 7, 11:40 CEST
Completed -
The scheduled maintenance has been completed.
Apr 24, 17:00 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 24/04/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.
Please forward this information to your technical department.
Apr 10, 09:13 CEST
Resolved -
Please be informed that your customers may have experienced perturbations performing transactions using the Worldline (WLOP) platform as from 02:17 CEST on 17/04/2025.
We are pleased to announce that the system returned to normal operating conditions at 02:47 CEST.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Apr 17, 03:21 CEST
Completed -
The scheduled maintenance has been completed.
Apr 16, 15:30 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Please be informed that an update will take place to the TEST & Archives databases on 16/04/2025, between 14:30 and 15:30 CEST.
Impact on your TEST account:
The TEST environment and the archives database will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe.
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions.
Apr 2, 09:19 CEST