Service interruption with Redsys

Incident Report for Worldline WLOP

Resolved

Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Redsys on 29/09/2026 between 07:03 and 13:27 CEST.

We confirm that as of 13:27 CEST on 29/09/2026, normal service has been resumed and your customers will now be able to make payments normally.

We regret the situation and any potential inconvenience.

Posted Sep 29, 2026 - 15:10 CEST

Identified

We would like to inform you about an ongoing issue with Redsys transaction processing as from 07:03 CEST on 29/09/2026.

We are investigating the situation with the highest priority. An update will be provided shortly.

We appreciate your understanding of the matter.

Posted Sep 29, 2026 - 13:21 CEST

This incident affected: Acquiring solutions (Redsys).