Service with DIRECT restored

Incident Report for Worldline (WLOP)

Resolved

Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via DIRECT Today, (13/05/2025) between 09:52 and 10:08 CEST.

We confirm that as of 10:08 CEST Today, (12/05/2025), normal service has been resumed and your customers will now be able to make payments normally.

We regret the situation and any potential inconvenience.

Posted May 13, 2025 - 10:48 CEST

This incident affected: Payment integrations (Direct Server to server API, Direct Client API, Direct Hosted Payment Pages, Direct Hosted Tokenization Pages) and Payment methods solutions (SEPA Direct Debit).