Technical issue causing incomplete or invalid transactions

Incident Report for Worldline WLOP

Resolved

Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status on 10/08/2026 between 12:17 CEST and 14:24 CEST.

We confirm that as of 14:24 CEST on 10/08/2026, normal service has been resumed and your customers will now be able to make payments normally.

We regret the situation and any potential inconvenience.
Posted Aug 10, 2026 - 15:41 CEST

Identified

Please be informed that due to an ongoing technical issue on 10/08/2026 since 12:17 CEST, some of your transactions may be set to an incomplete or invalid status.

We are investigating the situation with the highest priority.

An update will be provided shortly.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Posted Aug 10, 2026 - 14:33 CEST
This incident affected: Payment methods solutions (Mastercard).
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