We have informed you earlier about a perturbation on our Worldline Global Online Pay platform on 16/08/2026 as of 23:00 CEST.
Following thorough investigation performed by our technical experts, we confirm that the perturbation was isolated and limited in scope, affecting only one of our merchants. Thus, you can ignore communications regarding this disruption.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Posted Aug 17, 2026 - 09:11 CEST
Identified
Due to a technical issue on 16/08/2026 since 23:00 CEST, some of your transactions may have been set to an uncertain status.
We are investigating the situation with the highest priority. An update will be provided shortly.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Posted Aug 17, 2026 - 00:24 CEST
This incident affected: Payment integrations (Direct Server to server API, Direct Client API, Direct Hosted Payment Pages, Direct Hosted Tokenization Pages, Worldline Batch transaction processing, Worldline e-Terminal, Worldline Ecommerce Payment Pages, Worldline DirectLink API's, Worldline FlexCheckout).