Resolved - Worldline Slow Response Time

Incident Report for Worldline (WLOP)

Resolved

We would like to inform you that your customers may have experienced time-outs or higher than expected latency for processing transactions between 13:02 CEST and 13:22 CEST (05/06/2025).

All transactions that were not affected by a time-out have been successfully processed and have the correct statuses.

The service has been restored to normal operating conditions.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

Posted Jun 05, 2025 - 14:51 CEST

This incident affected: Payment integrations (Direct Server to server API, Direct Client API, Direct Hosted Payment Pages, Direct Hosted Tokenization Pages, Worldline Batch transaction processing, Worldline e-Terminal, Worldline Ecommerce Payment Pages, Worldline DirectLink API's, Worldline FlexCheckout).