Resolved
Due to a technical issue, some of your transactions may have been set to a refused status (2) between 08:48 and 09:32 CET Today, (28/10/2025).
We confirm that as of 09:32 CET Today, (28/10/2025), normal service has been resumed and your customers will now be able to make payments normally.
We regret the situation and any potential inconvenience.
Posted Oct 28, 2025 - 09:38 CET
Identified
Please be informed that due to an ongoing technical issue Today, (28/10/2025) since 08:48 CET, some of your transactions may end in refusal status (2).
We are investigating the situation with the highest priority.
An update will be provided shortly.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Posted Oct 28, 2025 - 09:20 CET
This incident affected: Payment methods solutions (AIRPLUS, AliPay, American Express, Apple Pay, Bancontact, Belfius Direct Net, Carte bancaire, CBC / KBC Online, Cetelem, Diners Club, DISCOVER, EPS, Facilipay, Gift Cards, Giropay, iDEAL, ING Home'Pay, JCB, Klarna, Maestro, M&S Budget Card, M&S Charge Card, M&S Credit Card, M&S Debit Card, Mastercard, Multibanco, PassES, PayPal, Paysafecard, PostFinance E-finance, PostFinance Card, SEPA Direct Debit, Sofinco, SOFORT Banking, Spirit Of Cadeau, TWINT, VISA), Acquiring solutions (AIB, ANZ Bank, Arkea, Aurora, Banque Postale, Bambora, Banco Sabadell, Banque Populaire, Caisse d'Epargne, BRED, Barclays, BBVA, BNG Bank, BNL Positivity, BNP Paribas, BS Payone, Caisse d’Epargne, Caixa Catalunya, Card Complete, Carrefour Banque, Cielo, CMI, Crédit du Nord, Chase Paymentech, Crédit Agricole, Crédit Mutuel, CIC, BECM, COFIDIS, Cofinoga, Concardis, Elavon, Europabank, European Merchant Services (EMS), Evo Payments, First Data (Merchant Solutions), Global Payments, HSBC, Ikano, Intersolve, ING, JCB, La Caixa, La Poste, LCL, Limonetik, Lloyd, M&S Bank, Nexi, Paysquare BV, PostFinance, Redsys, Santander, SBSA, SIX Payment Services, Société Générale, Teller (Nets), Trésor Public - Banque de France, Unicre, UOB, Westpac, Wirecard AG, Worldline, WorldPay), Payment integrations (Direct Server to server API, Direct Client API, Direct Hosted Payment Pages, Direct Hosted Tokenization Pages, Worldline Batch transaction processing, Worldline e-Terminal, Worldline Ecommerce Payment Pages, Worldline DirectLink API's, Worldline FlexCheckout), Portals & reporting (SMB Merchant Portal, Back Office Ogone, MyPerformance, Financial clearing and settlement service (Collect), Support Site (https://epayments-support.ingenico.com/), e-Portal), and Worldline Fraud expert service.