Please be informed that you may have experienced complications performing maintenance operations (e.g., refunds, captures) on some of your cross-channel transactions on 01/07/2025 between 15:20 and 18:27 CEST.
You can resubmit the affected maintenance requests as the issue has been resolved since 01/07/2025 at 18:27 CEST.
If you do not use cross-channel payments, please ignore this communication.
We also confirm that the issue has an external responsibility (independent of Worldline).
Posted Jul 02, 2025 - 08:08 CEST
Identified
You may experience complications performing maintenance operations (e.g. refunds, captures) on some of your cross-channel transactions from 15:20 CEST (01/07/2025).
You can resubmit the affected maintenance requests later, once the issue will be resolved.
If you do not use cross-channel payments, please ignore this communication.
We also confirm that the issue has an external responsibility (independent of Worldline).
Posted Jul 01, 2025 - 16:48 CEST
This incident affected: Payment integrations (Direct Server to server API, Direct Client API, Direct Hosted Payment Pages, Direct Hosted Tokenization Pages, Worldline Batch transaction processing, Worldline e-Terminal, Worldline Ecommerce Payment Pages, Worldline DirectLink API's, Worldline FlexCheckout).