Service with Redsys restored

Incident Report for Worldline (WLOP)

Resolved

Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Redsys on 25/06/2025 between 15:43 and 16:17 CEST.

We confirm that as of 16:17 CEST on 25/06/2025, normal service has been resumed and your customers will now be able to make payments normally.

We also confirm that the issue has an external responsibility (independent of Worldline).

Posted Jun 25, 2025 - 16:42 CEST

This incident affected: Acquiring solutions (Redsys).