Technical issue causing incomplete or invalid transactions on mobiles

Incident Report for Worldline (WLOP)

Resolved

Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 25/06/2025 09:03 and 07/07/2025 12:44 CEST.

We confirm that as of 12:44 CEST on 07/07/2025, normal service has been resumed and your customers will now be able to make payments normally.

We regret the situation and any potential inconvenience.

Posted Jul 07, 2025 - 14:14 CEST

Identified

Please be informed that due to an ongoing technical issue on 25/06/2025 since 09:03 CEST, some of your mobile transactions may be set to an incomplete or invalid status.

We are investigating the situation with the highest priority.

An update will be provided shortly.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

Posted Jul 04, 2025 - 13:56 CEST

This incident affected: Payment methods solutions (PayPal).