Resolved
We informed you yesterday about a perturbation on our platform causing duplicate refunds for the same transaction.
Following thorough investigation performed by our technical experts, we wish to inform you that the perturbation has not affected your business and you can ignore these communications. You will not receive further notifications regarding this event.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Posted Feb 06, 2026 - 10:58 CET
Investigating
Please be informed about an ongoing issue in our production environment causing duplicate refunds for the same transaction.
Our initial investigation indicates this issue started before the end of November 2025.
We are actively investigating and will provide updates as soon as possible.
We apologise for any inconvenience caused.
Posted Feb 05, 2026 - 10:35 CET
This incident affected: Payment methods solutions (AIRPLUS, AliPay, American Express, Apple Pay, Bancontact, Belfius Direct Net, Carte bancaire, CBC / KBC Online, Cetelem, Diners Club, DISCOVER, EPS, Facilipay, Gift Cards, Giropay, iDEAL, ING Home'Pay, JCB, Klarna, Maestro, M&S Budget Card, M&S Charge Card, M&S Credit Card, M&S Debit Card, Mastercard, Multibanco, PassES, PayPal, Paysafecard, PostFinance E-finance, PostFinance Card, SEPA Direct Debit, Sofinco, Spirit Of Cadeau, TWINT, VISA), Acquiring solutions (AIB, ANZ Bank, Arkea, Aurora, Banque Postale, Bambora, Banco Sabadell, Banque Populaire, Caisse d'Epargne, BRED, Barclays, BBVA, BNG Bank, BNL Positivity, BNP Paribas, BS Payone, Caisse d’Epargne, Caixa Catalunya, Card Complete, Carrefour Banque, Cielo, CMI, Crédit du Nord, Chase Paymentech, Crédit Agricole, Crédit Mutuel, CIC, BECM, COFIDIS, Cofinoga, Concardis, Elavon, Europabank, European Merchant Services (EMS), Evo Payments, First Data (Merchant Solutions), Global Payments, HSBC, Ikano, Intersolve, ING, JCB, La Caixa, La Poste, LCL, Limonetik, Lloyd, M&S Bank, Nexi, Paysquare BV, PostFinance, Redsys, Santander, SBSA, SIX Payment Services, Société Générale, Teller (Nets), Trésor Public - Banque de France, Unicre, UOB, Westpac, Wirecard AG, Worldline, WorldPay), Payment integrations (Direct Server to server API, Direct Client API, Direct Hosted Payment Pages, Direct Hosted Tokenization Pages, Worldline Batch transaction processing, Worldline e-Terminal, Worldline Ecommerce Payment Pages, Worldline DirectLink API's, Worldline FlexCheckout), Portals & reporting (SMB Merchant Portal, Back Office Ogone, MyPerformance, Financial clearing and settlement service (Collect), Support Site (https://epayments-support.ingenico.com/), e-Portal), and Worldline Fraud expert service.