Resolved - Worldline Slow Response Time

Incident Report for Worldline (WLOP)

Resolved

We would like to inform you that your customers may have experienced time-outs or higher than expected latency for processing transactions between 04:13 and 05:20 CEST on 29/07/2025.

All transactions that were not affected by a time-out have been successfully processed and have the correct statuses.

The service has been restored to normal operating conditions.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

Posted Jul 29, 2025 - 06:08 CEST

This incident affected: Payment integrations (Worldline Batch transaction processing, Worldline e-Terminal, Worldline Ecommerce Payment Pages, Worldline DirectLink API's, Worldline FlexCheckout).