UPDATE: Technical issue causing incomplete or invalid transactions

Incident Report for Worldline WLOP

Resolved

Yesterday, you were informed about an issue with transactions that may have been set to an incomplete or invalid status between 12/10/2026 10:03 CEST and 12:20 CEST.

As a matter of precision, this technical issue was related to webhooks. Transactions did not end with any error.

The notifications (webhooks) that merchants always receive at the moment of transactions, experienced an issue, but not transactions as such.

We regret the situation and the confusion caused.
Posted Oct 14, 2026 - 10:43 CEST
This incident affected: Portals & reporting (Back Office Ogone, e-Portal, SMB Merchant Portal, MyPerformance, Financial clearing and settlement service (Collect), Direct Support Site (https://docs.direct.worldline-solutions.com/), Legacy Support Site (https://support.legacy.worldline-solutions.com/)), Payment methods solutions (AIRPLUS, AliPay, American Express, Apple Pay, Bancontact, Belfius Direct Net, Bizum, Carte bancaire, CBC / KBC Online, Cetelem, Diners Club, DISCOVER, EPS, Facilipay, Gift Cards, Giropay, iDEAL, ING Home'Pay, JCB, Klarna, Maestro, M&S Budget Card, M&S Charge Card, M&S Credit Card, M&S Debit Card, Mastercard, Multibanco, PassES, PayPal, Paysafecard, PostFinance E-finance, PostFinance Card, SEPA Direct Debit, Sofinco, Spirit Of Cadeau, TWINT, VISA), Acquiring solutions (AIB, ANZ Bank, Arkea, Aurora, Banque Postale, Bambora, Banco Sabadell, Banque Populaire, Caisse d'Epargne, BRED, Barclays, BBVA, BNG Bank, BNL Positivity, BNP Paribas, Caisse d’Epargne, Caixa Catalunya, Card Complete, Carrefour Banque, Cielo, CMI, Crédit du Nord, Chase Paymentech, Crédit Agricole, Crédit Mutuel, CIC, BECM, COFIDIS, Cofinoga, Elavon, Europabank, European Merchant Services (EMS), Evo Payments, First Data (Merchant Solutions), Global Payments, HSBC, Ikano, Intersolve, ING, JCB, La Caixa, La Poste France, LCL, Limonetik, Lloyd, M&S Bank, Nexi (Concardis), Nexi, PAYONE, Paysquare BV, PostFinance, Redsys, Santander, SBSA, SIX Payment Services, Société Générale, Teller (Nets), Trésor Public - Banque de France, Unicre, UOB, Westpac, Worldline, WorldPay), Payment integrations (Direct Server to server API, Direct Client API, Direct Hosted Payment Pages, Direct Hosted Tokenization Pages, Worldline Batch transaction processing, Worldline e-Terminal, Worldline Ecommerce Payment Pages, Worldline DirectLink API's, Worldline FlexCheckout), and Worldline Fraud expert service.