Service interruption with Société Générale

Incident Report for Worldline (WLOP)

Resolved

Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Société Générale Today, (26/02/2025) between 08:28 and 09:35 CET.

We confirm that as of 09:35 CET Today, (26/02/2025), normal service has been resumed and your customers will now be able to make payments normally.

We also confirm that the issue has an external responsibility (independent of Worldline).

Posted Feb 26, 2025 - 10:00 CET

Identified

We would like to inform you about an ongoing issue with transaction processing as from 08:28 CET Today, (26/02/2025).

We are investigating the situation with the highest priority. An update will be provided shortly.

We appreciate your understanding of the matter.

Posted Feb 26, 2025 - 09:29 CET

This incident affected: Acquiring solutions (Société Générale).