Service interruption with Redsys

Incident Report for Worldline WLOP

Resolved

Please be informed that due to Spain's widespread power outage, some of your customers might have been unable to make payments online via Redsys between 28/04/2025 at 12:30 and 29/04/2025 at 07:30 CEST.

We confirm that as of 07:30 CEST Today, (29/04/2025), normal service has been resumed and your customers will now be able to make payments normally.

We also confirm that the issue has an external responsibility (independent of Worldline).

Posted Apr 29, 2025 - 10:53 CEST

Identified

We would like to inform you about an ongoing issue with Redsys transaction processing as from 12:30 CEST on 28/04/2025.

We are investigating the situation with the highest priority. An update will be provided shortly.

We appreciate your understanding of the matter.

Posted Apr 28, 2025 - 15:50 CEST

This incident affected: Acquiring solutions (Redsys).