Delayed settlements for French acquirers transactions

Incident Report for Worldline WLOP

Resolved

Please be informed that some transactions appeared successful to merchants but were later rejected during settlement.

This event took place between 20/01/2026 13:37 and 02/02/2026 10:04 CET.

We confirm that the issue has been fixed and transactions have been reprocessed.

We regret the situation and any potential inconvenience.

Posted Feb 03, 2026 - 09:54 CET

Update

UPDATE

As communicated before, our systems have detected that transactions starting from 20/01/2026, 13:37 CET have not been settled correctly.

This is our confirmation to you that this situation is still ongoing.

As a result, the funds associated with the transactions concerned will be credited to your account later than usually.

A dedicated team has been deployed to investigate the case as a matter of urgency and the investigation persists.

We will update you again as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.

Posted Jan 23, 2026 - 16:53 CET

Identified

Our systems have detected that transactions starting from 20/01/2026, 13:37 CET have not been settled correctly.

Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.

A dedicated team has been deployed to investigate the situation as a matter of urgency.

We will update you as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.

Posted Jan 21, 2026 - 09:18 CET

This incident affected: Acquiring solutions (Arkea, Banque Postale, Banque Populaire, Caisse d'Epargne, BRED, BNP Paribas, Caisse d’Epargne, Carrefour Banque, Crédit du Nord, Crédit Agricole, Crédit Mutuel, CIC, BECM, Concardis, La Poste, LCL, Société Générale).