Service interruption with WorldPay

Incident Report for Worldline WLOP

Resolved

Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via WorldPay Today, (26/09/2025) between 09:43 and 10:43 CEST.

We confirm that as of 10:43 CEST Today, (26/09/2025) , normal service has been resumed and your customers will now be able to make payments normally.

We also confirm the issue has an external responsibility (independent of Worldline).

Posted Sep 26, 2025 - 11:14 CEST

Identified

We would like to inform you about an ongoing issue with Worldpay transaction processing as from 09.43 CEST Today, (26/09/2025).

We are investigating the situation with the highest priority. An update will be provided shortly.

We also confirm the issue has an external responsibility (independent of Worldline).

Posted Sep 26, 2025 - 10:30 CEST

This incident affected: Acquiring solutions (WorldPay).