Delayed settlements for Collect transactions

Incident Report for Worldline WLOP

Resolved

Our systems have detected that the Collect transaction settlement file dated from 21/01/2026, 16:00 CET has been rejected.

We confirm that the settlement has been successfully resubmitted to the acquirer Today, (22/01/2026).

The proceeds of the transactions involved will be credited to your account 1 day later than usual.

We regret the situation and any potential inconvenience.

Posted Jan 22, 2026 - 11:44 CET

Identified

Our systems have detected that the Collect transactions starting from 21/01/2026, 16:00 CET have not been settled correctly.

Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.

A dedicated team has been deployed to investigate the situation as a matter of urgency.

We will update you as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.

Posted Jan 21, 2026 - 16:47 CET

This incident affected: Portals & reporting (Financial clearing and settlement service (Collect)).