In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Please be informed that an update will take place to the TEST & Archives databases on 18/02/2026, between 14:30 and 15:30 CET.
Impact on your TEST account:
The TEST environment and the archives database will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe.
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions. Posted on
Feb 04, 2026 - 07:58 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.
The maintenance is announced for 23/02/2026 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CET.
Please forward this information to your technical department. Posted on
Feb 10, 2026 - 16:25 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Therefore, we plan an update of our PRODUCTION database on 26/02/2026, between 05:30 and 06:30 CET.
Impact on your PRODUCTION account:
The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions. Posted on
Feb 12, 2026 - 11:33 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 26/02/2026 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CET.
Please forward this information to your technical department. Posted on
Feb 10, 2026 - 16:31 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 02/03/2026 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CET.
Please forward this information to your technical department. Posted on
Feb 16, 2026 - 08:59 CET
Resolved -
We would like to inform you that your customers may have experienced time-outs or higher than expected latency for processing transactions between 14/02/2026 01:34 and 03:30 CET.
All transactions that were not affected by a time-out have been successfully processed and have the correct statuses.
The service has been restored to normal operating conditions.
We also confirm that the issue has an external responsibility (independent of Worldline).
Feb 16, 09:39 CET
Identified -
Please be informed that your customers might currently experience higher than expected latency in the processing of transactions and, potentially, a number of time-outs since 01:34 CET.
Our dedicated teams are working hard on this with the aim to restore the activity to normal operating conditions.
An update will be provided shortly.
We sincerely regret any potential inconvenience and appreciate your understanding and patience.
Feb 14, 02:49 CET
Resolved -
We informed you yesterday about a perturbation on our platform causing duplicate refunds for the same transaction.
Following thorough investigation performed by our technical experts, we wish to inform you that the perturbation has not affected your business and you can ignore these communications. You will not receive further notifications regarding this event.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Feb 6, 10:58 CET
Investigating -
Please be informed about an ongoing issue in our production environment causing duplicate refunds for the same transaction.
Our initial investigation indicates this issue started before the end of November 2025.
We are actively investigating and will provide updates as soon as possible.
We apologise for any inconvenience caused.
Feb 5, 10:35 CET
Resolved -
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Bambora on 05/02/2026 between 15:24 and 15:55 CET.
We confirm that as of 15:55 CET on 05/02/2026, normal service has been resumed and your customers will now be able to make payments normally.
We also confirm that the issue has an external responsibility (independent of Worldline).
Feb 5, 16:15 CET
Identified -
We would like to inform you about an ongoing issue with Bambora transaction processing as from 15:26 CET on 05/02/2025.
We are investigating the situation with the highest priority. An update will be provided shortly.
We appreciate your understanding of the matter.
Feb 5, 16:08 CET
Completed -
The scheduled maintenance has been completed.
Feb 4, 17:00 CET
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 04/02/2026 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CET.
Please forward this information to your technical department.
Jan 21, 09:06 CET
Completed -
The scheduled maintenance has been completed.
Feb 2, 20:30 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 18:30 CET
Scheduled -
Worldline has been informed about upcoming maintenance at Worldline PROD.
The maintenance is announced for 02/02/2026 between 18:30 and 20:30 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 18:30 CET.
Please forward this information to your technical department.
Please accept our apologies for the late announcement of this maintenance. The maintenance activities are performed on an exceptional basis and future events will be communicated within the usual notice period.
Jan 27, 12:34 CET
Completed -
The scheduled maintenance has been completed.
Feb 2, 17:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 08:00 CET
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform, we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 02/02/2026 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CET.
Please forward this information to your technical department.
Jan 19, 11:12 CET