In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 06/10/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.
Please forward this information to your technical department. Posted on
Sep 22, 2025 - 17:16 CEST
Update -
To ensure our online payment platform remains secure, reliable, and innovative, we periodically update our test and production environments with the latest security enhancements.
Therefore, we wish to inform you that the upcoming maintenance at Worldline’s PRODUCTION environment, originally planned to take place between 14/10/2025 and 16/10/2025 has been POSTPONED. The maintenances activities will now take place between 21/10/2025 and 23/10/2025. The maintenances will be daily executed between 07:00 and 08:00 CEST. The monitoring window will be between 07:00 CEST on 21/10/2025 and 10:00 CEST on 23/10/2025.
During the indicated windows, customers may experience minor interruptions in connection to the payment systems. Our team of experts will be closely monitoring the environment throughout the entire maintenance window to ensure a smooth process.
We confirm that our team will monitor service health and confirm successful completion. We will also notify you of any issues.
Oct 03, 2025 - 08:58 CEST
Scheduled -
To ensure our online payment platform remains secure, reliable, and innovative, we periodically update our test and production environments with the latest security enhancements.
Therefore, we wish to inform you about upcoming maintenance at Worldline’s PRODUCTION environment, planned to take place between 14/10/2025 and 16/10/202. The maintenances will be daily executed between 07:00 and 08:00 CEST. The monitoring window will be between 07:00 CEST on 14/10/2025 and 10:00 CEST on 16/10/2025.
During the indicated windows, customers may experience minor interruptions in connection to the payment systems. Our team of experts will be closely monitoring the environment throughout the entire maintenance window to ensure a smooth process.
We confirm that our team will monitor service health and confirm successful completion. We will also notify you of any issues.
Thank you for your understanding.
Sep 30, 2025 - 12:41 CEST
Please be informed that the maintenance at Worldline in the PRODUCTION environment, originally scheduled for 23 and 24 September, has been POSTPONED.
The maintenance will now take place on 28 and 29 October between 08:00 and 10:00 CET on both days. To ensure our online payment platform remains secure, reliable, and innovative, we periodically update our test and production environments with the latest security enhancements.
The monitoring of the changes will start at 08:00 CET on 28/10/2025 and end at 16:00 CET on 29/10/2025. This schedule enables monitoring and any necessary follow-up actions.
During the above timeframes, your customers may experience minor interruptions in the connection to the payment systems. Our team of experts will be closely monitoring the environment throughout the entire maintenance window to ensure a smooth process.
Please forward this information to your technical department.
Thank you for your understanding and cooperation. Posted on
Sep 25, 2025 - 16:38 CEST
Please be informed that the upcoming maintenance for Worldline's production environment has been rescheduled to 28th October and 29th October 2025.
We will implement TLS cipher hardening across our production environment on 28th October and 29th October 2025 by removing the weak EDH+AESGCM cipher suites. EECDH+AESGCM ciphers (modern/stronger) will continue to be supported.
Maintenance window
Dates: 28th October and 29th October 2025 Execution: daily 08:00 - 10:00 CET Monitoring window: 08:00 on 28th October to 16:00 on 29th October 2025
Impact
During the execution window, connections using EDH-based ciphers may fail. Connections using modern EECDH-based ciphers will remain unaffected. TLS handshakes will negotiate using secure cipher suites after the change.
What you may need to do
Please verify you are not using one of these unsupported ciphers and move to the supported EECDH+AESGCM ciphers. Test your integration after the window.
Post-change validation
We will monitor service health and confirm successful completion. We will notify you of any issues.
Thank you for your understanding as we improve security. Posted on
Sep 25, 2025 - 17:22 CEST
Resolved -
Please be informed that the technical issue regarding 3-D Secure authentication has been a false positive.
Previous notification on the issue can be disregarded.
Thank you for your understanding and we apologise for any inconvenience caused.
Oct 2, 10:42 CEST
Identified -
We would like to inform you about an ongoing technical issue impacting 3-D Secure authentication as from 01-10-2025 03:30 AM CEST.
This issue results in a number of transactions receiving a status 0 (Incomplete/invalid) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check.
A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly.
We appreciate your understanding of the matter.
Oct 1, 06:31 CEST
Completed -
The scheduled maintenance has been completed.
Oct 1, 17:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 08:00 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 01/10/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.
Please forward this information to your technical department.
Sep 18, 16:14 CEST
Completed -
The scheduled maintenance has been completed.
Sep 30, 04:30 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 03:00 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our TEST environment.
Therefore, we plan a maintenance activity which will take place in our TEST database on 30/09/2025 between 03:00 and 04:30 CET.
Impact on your TEST account:
The TEST environment might encounter slight interruptions expected to last less than a minute.
During the update, our dedicated team of experts will monitor all processes closely to ensure that the maintenance is successfully completed.
Please don't hesitate to contact us in case you have any questions.
Thank you for your understanding and we apologize for any inconvenience caused.
Sep 16, 10:10 CEST
Completed -
The scheduled maintenance has been completed.
Sep 29, 17:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 08:00 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 29/09/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.
Please forward this information to your technical department.
Sep 15, 09:21 CEST
Resolved -
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via WorldPay Today, (26/09/2025) between 09:43 and 10:43 CEST.
We confirm that as of 10:43 CEST Today, (26/09/2025) , normal service has been resumed and your customers will now be able to make payments normally.
We also confirm the issue has an external responsibility (independent of Worldline).
Sep 26, 11:14 CEST
Identified -
We would like to inform you about an ongoing issue with Worldpay transaction processing as from 09.43 CEST Today, (26/09/2025).
We are investigating the situation with the highest priority. An update will be provided shortly.
We also confirm the issue has an external responsibility (independent of Worldline).
Sep 26, 10:30 CEST
Completed -
The scheduled maintenance has been completed.
Sep 25, 06:30 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Therefore, we plan an update of our PRODUCTION database on 25/09/2025, between 05:30 and 06:30 CEST.
Impact on your PRODUCTION account:
The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions.
Sep 11, 09:34 CEST
Completed -
The scheduled maintenance has been completed.
Sep 24, 17:00 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.
The maintenance is announced for 24/09/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.
Please forward this information to your technical department.
Sep 10, 08:54 CEST
Completed -
The scheduled maintenance has been completed.
Sep 24, 16:00 CEST
Scheduled -
Please be informed that the maintenance at Worldline in the PRODUCTION environment, originally scheduled for 16 and 17 September, has been POSTPONED.
The maintenance will now take place on 23 and 24, September between 08:00 and 10:00 CEST on both days. To ensure our online payment platform remains secure, reliable, and innovative, we periodically update our test and production environments with the latest security enhancements.
Monitoring of the changes will start at 08:00 CEST on 23/09/2025 and end at 16:00 CEST on 24/09/2025. This schedule enables monitoring and any necessary follow-up actions
During the above timeframes, your customers may experience minor interruptions in the connection to the payment systems. Our team of experts will be closely monitoring the environment throughout the entire maintenance window to ensure a smooth process.
Please forward this information to your technical department.
Thank you for your understanding and cooperation.
Sep 10, 11:44 CEST
Completed -
The scheduled maintenance has been completed.
Sep 22, 17:00 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.
The maintenance is announced for 22/09/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.
Please forward this information to your technical department.
Sep 8, 08:01 CEST
Resolved -
Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 12:30 CEST and 16:01 CEST CEST on 22/09/2025.
We confirm that as of 16:01 CEST on 22/09/2025, normal service has been resumed and your customers will now be able to make payments normally.
We also confirm that the issue has an external responsibility (independent of Worldline).
Sep 22, 16:43 CEST
Identified -
Please be informed that due to an ongoing technical issue on 22/09/2025 since 12:30 CEST, some of your transactions may be set to an incomplete or invalid status.
We are investigating the situation with the highest priority.
An update will be provided shortly.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Sep 22, 13:55 CEST