Identified - We would like to inform you about an ongoing issue with BNP transaction processing as from 09:00 CEST on 07/08/2025.
We are investigating the situation with the highest priority. An update will be provided shortly. As for now, we can confirm that there is no financial impact for the merchants.
We appreciate your understanding of the matter.
Aug 19, 2025 - 10:24 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Therefore, we plan an update of our PRODUCTION database on 27/02/2025, between 05:30 and 06:30 CET.
Impact on your PRODUCTION account:
The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions. Posted on
Feb 12, 2025 - 12:03 CET
Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 03/03/2025 between 00:30 and 04:30 CET.
During the indicated period, your customers may experience slight interruptions with performing online transaction authorisations for all payment schemes (Bancontact, Maestro, Visa, Mastercard, Mastercard Debit and Visa Debit) via Worldline acquiring.
There is no action nor change required from your side.
Our team of experts will monitor all processes closely to ensure that all the maintenance activities are correctly executed and completed.
Thank you for your understanding, and we regret any inconvenience this may cause. Posted on
Feb 21, 2025 - 11:10 CET
Update -
We will be undergoing scheduled maintenance during this time.
Feb 21, 2025 - 16:19 CET
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 03/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department.
Feb 21, 2025 - 16:17 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 04/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department. Posted on
Feb 21, 2025 - 16:51 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 05/03/2025 between 08:00 and 17:00 CET (instead of 04/03/2025).
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department. Posted on
Feb 27, 2025 - 12:34 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 06/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department. Posted on
Feb 21, 2025 - 16:55 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.
The upcoming maintenance is announced for 24/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CET.
Please forward this information to your technical department. Posted on
Mar 10, 2025 - 11:44 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Please be informed that an update will take place to the TEST & Archives databases on 20/08/2025, between 14:30 and 15:30 CEST.
Impact on your TEST account:
The TEST environment and the archives database will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe.
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions. Posted on
Aug 06, 2025 - 08:14 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.
The maintenance is announced for 25/08/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.
Please forward this information to your technical department. Posted on
Aug 11, 2025 - 16:13 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.
The maintenance is announced for 27/08/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.
Please forward this information to your technical department. Posted on
Aug 13, 2025 - 09:44 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Therefore, we plan an update of our PRODUCTION database on 28/08/2025, between 05:30 and 06:30 CEST.
Impact on your PRODUCTION account:
The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions. Posted on
Aug 14, 2025 - 19:48 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 01/09/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.
Please forward this information to your technical department. Posted on
Aug 18, 2025 - 08:21 CEST
Resolved -
Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 15:00 and 16:40 CEST on 18/08/2025.
We confirm that as of 16:40 CEST on 18/08/2025, normal service has been resumed and your customers will now be able to make payments normally.
We regret the situation and any potential inconvenience.
Aug 19, 17:42 CEST
Identified -
Please be informed that due to an ongoing technical issue on 18/08/2025 since 15:00 CEST, some of your transactions may be set to an incomplete or invalid status.
We are investigating the situation with the highest priority.
An update will be provided shortly.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Aug 19, 15:04 CEST
Completed -
The scheduled maintenance has been completed.
Aug 19, 17:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 08:00 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.
The maintenance is announced for 19/08/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.
Please forward this information to your technical department.
Aug 11, 16:02 CEST
Resolved -
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via acquirers Elavon, BNP & BNP ATC between 07-08-2025 09:00 CEST and 18-08-2025 17:00 CEST.
We confirm that as of 18-08-2025 17:00 CEST, normal service has been resumed and your customers will now be able to make payments normally.
We regret the situation and any potential inconvenience.
Aug 19, 08:17 CEST
Update -
As previously communicated, we have identified a delay with receiving acknowledgement files from acquirers Elavon, BNP & BNP ATC for transactions dated as of 07/08/2025.
As a result, the affected transactions have been visible in the "pending" status in the Back Office until acknowledgement files from the acquirers are received.
However, please note that there is no financial impact on your business - the issue concerns only status visible in the Back Office.
We would like to update you that the situation has been resolved for the Elavon acquirer and transactions are now visible in their final status.
Our dedicated team continues to follow up with BNP & BNP ATC acquirers to solve the issue as soon as possible.
We appreciate your understanding and patience, and regret any potential inconvenience.
Aug 15, 10:52 CEST
Update -
We are continuing to work on a fix for this issue.
Aug 14, 09:45 CEST
Update -
Our systems have detected that the ELAVON/BNP/BNPATC transactions starting from 07/08/2025, 09:00 CEST have not been settled correctly. We would like to update you that this issue is still ongoing.
Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.
We are continuing to work on a fix of this issue - a dedicated team has been deployed to investigate the situation as a matter of urgency.
We will update you as soon as more information becomes available.
We regret any potential inconvenience and appreciate your understanding and patience.
Aug 14, 09:43 CEST
Identified -
Our systems have detected that the ELAVON/BNP/BNPATC transactions starting from 07/08/2025, 09:00 CEST have not been settled correctly.
Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.
A dedicated team has been deployed to investigate the situation as a matter of urgency.
We will update you as soon as more information becomes available.
We regret any potential inconvenience and appreciate your understanding and patience.
Aug 13, 11:34 CEST
Resolved -
Please be informed that your customers may have experienced perturbations performing transactions using the Worldline (WLOP) platform as from 22:28:45 CEST (18-08-2025).
We are pleased to announce that the system returned to normal operating conditions at 22:54:00 CEST.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Aug 19, 08:11 CEST
Identified -
We would like to inform you that we observed temporary perturbations in processing payments on the Worldline (WLOP) platform.
A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions.
An update will be provided shortly.
We sincerely regret any potential inconvenience and appreciate your understanding and patience.
Aug 18, 22:34 CEST
Resolved -
We would like to inform you that your customers may have experienced higher than expected latency for processing transactions via Worldpay acquirer on 14/08/2025 between 20:30 and 23:40 CEST.
However, during the above-mentioned timeframe there were no transaction failures – only increase of transactions processing time.
The service has been restored to normal operating conditions as of 14/08/2025 at 23:40 CEST.
We also confirm that the issue has an external responsibility (independent of Worldline).
Aug 15, 11:16 CEST
Resolved -
This information concerns customers processing Cross-channel transactions.
Please be informed that you may have experienced complications performing maintenance operations (such as refunds) on some of Cross-channel transactions today, 12/08/2025 between 01:00 and 03:45 CEST.
We are pleased to announce that the issue is resolved.
Please note that new transactions were processed correctly during the above timeframe.
You can resubmit the affected maintenance requests, and they will now be processed normally.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Aug 12, 08:59 CEST
Identified -
We have identified an ongoing technical issue with processing recurring and maintenance Cross-channel transactions as from 01:00 CEST.
A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions.
An update will be provided shortly.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Aug 12, 03:26 CEST
Resolved -
As previously communicated, our systems have detected that the BCC (Visa & Mastercard) transaction settlement file dated from 06/08/2025 has been rejected.
We confirm that the root cause of the issue has been fixed, and the settlement has been successfully submitted to the acquirer today (11/08/2025) morning.
The proceeds of the transactions involved will be credited to your account shortly.
We regret the situation and any potential inconvenience caused.
Aug 11, 09:21 CEST
Update -
We confirm that we are still investigating the situation with the BCC (Visa&Mastercard) transactions. It started on 06/08/2025 at 16:00 CEST. The transactions have not been settled correctly ever since.
Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.
We will update you as soon as more information becomes available.
We regret any potential inconvenience and appreciate your understanding and patience.
Aug 7, 18:13 CEST
Identified -
Our systems have detected that the BCC (Visa&Mastercard) transactions starting from 06/08/2025, 16:00 CEST have not been settled correctly.
Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.
A dedicated team has been deployed to investigate the situation as a matter of urgency.
We will update you as soon as more information becomes available.
We regret any potential inconvenience and appreciate your understanding and patience.
Aug 7, 11:27 CEST
Resolved -
Our systems have detected that the La Poste, BNP, Caisse D'Epargne, LCL and Elavon transaction settlement file dated from 07/08/2025 has not been submitted to the acquirers on time.
We confirm that the settlement has been successfully submitted to the acquirers today (08/08/2025).
The proceeds of the transactions involved will be credited to your account later than usual.
We regret the situation and any potential inconvenience.
Aug 8, 16:47 CEST
Identified -
Our systems have detected that the Laposte, BNP, CaisseD'Epargne, LCL, Elavon transactions starting from 08/08/2025, 09:00 CEST have not been settled correctly.
Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.
A dedicated team has been deployed to investigate the situation as a matter of urgency.
We will update you as soon as more information becomes available.
We regret any potential inconvenience and appreciate your understanding and patience.
Aug 8, 12:15 CEST
Completed -
The scheduled maintenance has been completed.
Aug 7, 17:00 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 07/08/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.
Please forward this information to your technical department.
Jul 24, 07:55 CEST
Resolved -
We would like to inform you that your customers may have experienced time-outs or higher than expected latency for processing transactions between 15:15 and 17:30 CEST (06/08/2025).
All transactions that were not affected by a time-out have been successfully processed and have the correct statuses.
The service has been restored to normal operating conditions.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Aug 6, 18:04 CEST
Identified -
Please be informed that your customers might currently experience higher than expected latency in the processing of transactions and, potentially, a number of time-outs since 15:15 CEST on 06/08/2025.
Our dedicated teams are working hard on this with the aim to restore the activity to normal operating conditions.
An update will be provided shortly.
We sincerely regret any potential inconvenience and appreciate your understanding and patience.
Aug 6, 15:59 CEST