In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Therefore, we plan an update of our PRODUCTION database on 27/02/2025, between 05:30 and 06:30 CET.
Impact on your PRODUCTION account:
The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions. Posted on
Feb 12, 2025 - 12:03 CET
Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 03/03/2025 between 00:30 and 04:30 CET.
During the indicated period, your customers may experience slight interruptions with performing online transaction authorisations for all payment schemes (Bancontact, Maestro, Visa, Mastercard, Mastercard Debit and Visa Debit) via Worldline acquiring.
There is no action nor change required from your side.
Our team of experts will monitor all processes closely to ensure that all the maintenance activities are correctly executed and completed.
Thank you for your understanding, and we regret any inconvenience this may cause. Posted on
Feb 21, 2025 - 11:10 CET
Update -
We will be undergoing scheduled maintenance during this time.
Feb 21, 2025 - 16:19 CET
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 03/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department.
Feb 21, 2025 - 16:17 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 04/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department. Posted on
Feb 21, 2025 - 16:51 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 05/03/2025 between 08:00 and 17:00 CET (instead of 04/03/2025).
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department. Posted on
Feb 27, 2025 - 12:34 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 06/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department. Posted on
Feb 21, 2025 - 16:55 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.
The upcoming maintenance is announced for 24/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CET.
Please forward this information to your technical department. Posted on
Mar 10, 2025 - 11:44 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.
The maintenance is announced for 20/05/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.
Please forward this information to your technical department. Posted on
May 06, 2025 - 10:07 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Please be informed that an update will take place to the TEST & Archives databases on 21/05/2025, between 14:30 and 15:30 CEST.
Impact on your TEST account:
The TEST environment and the archives database will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe.
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions. Posted on
May 07, 2025 - 08:57 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 22/05/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.
Please forward this information to your technical department. Posted on
May 07, 2025 - 09:28 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.
The maintenance is announced for 26/05/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.
Please forward this information to your technical department. Posted on
May 12, 2025 - 08:50 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our TEST environment.
Therefore, we plan a maintenance activity which will take place in our TEST database on 27/05/2025 between 03:00 and 04:30 CEST.
Impact on your TEST account:
The TEST environment might encounter slight interruptions expected to last less than a minute.
During the update, our dedicated team of experts will monitor all processes closely to ensure that the maintenance is successfully completed.
Please don't hesitate to contact us in case you have any questions.
Thank you for your understanding and we apologize for any inconvenience caused. Posted on
May 13, 2025 - 08:23 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Therefore, we plan an update of our PRODUCTION database on 28/05/2025, between 05:30 and 06:30 CEST.
Impact on your PRODUCTION account:
The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions. Posted on
May 15, 2025 - 08:46 CEST
Please be informed that the maintenance at Worldline originally announced to take place between 21/04/2025 at 02:00 and 25/04/2025 at 02:00 CEST, has been POSTPONED.
The maintenance will now take place between 10/06/2025 at 18:00 and 13/06/2025 at 04:00 CEST.
Thank you for your understanding and we apologise for any inconvenience caused. Posted on
May 06, 2025 - 10:37 CEST
Completed -
The scheduled maintenance has been completed.
May 16, 02:00 CEST
Scheduled -
Please be informed about upcoming maintenance at Worldline.
The maintenance is announced to take place between 12/05/2025 02:00 and 16/05/2025 02:00 CEST.
No interruption is expected. However, our team of experts will monitor all processes closely to ensure that all the maintenance activities are correctly executed, and will act immediately if anything unforeseen occur.
Please forward this information to your technical department.
May 6, 11:08 CEST
Completed -
The scheduled maintenance has been completed.
May 14, 12:00 CEST
Scheduled -
To provide our customers with the best online payment experience, we constantly invest in the capacity and functionalities of our platform.
Due to this, we wish to inform our clients and partners about load tests planned in our TEST environment.
The load test activities will take place on 14/05/2025 between 08:00 and 12:00 CEST.
We will take all possible measures to perform the testing activities without any impact on your business. However, slight interruptions might still occur for a short period of time in the connection to the payment systems in the TEST environment.
Please note that there is no impact on the Worldline PRODUCTION environment foreseen.
Thank you for your understanding and we apologize for any inconvenience this may cause you.
Apr 30, 07:57 CEST
Resolved -
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via DIRECT Today, (13/05/2025) between 09:52 and 10:08 CEST.
We confirm that as of 10:08 CEST Today, (12/05/2025), normal service has been resumed and your customers will now be able to make payments normally.
We regret the situation and any potential inconvenience.
May 13, 10:48 CEST
Resolved -
Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 08/05/2025 10:11 CEST and 09/05/2025 18:23 CEST.
We confirm that as of 18:23 CEST on 09/05/2025, normal service has been resumed, and your customers will now be able to make payments normally.
We regret the situation and any potential inconvenience.
May 12, 12:15 CEST
Resolved -
Please be informed that your customers may have experienced perturbations performing transactions using the Worldline (WLOP) platform as from 05:34 CEST (12/05/2025).
We are pleased to announce that the system returned to normal operating conditions at 05:36 CEST.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
May 12, 06:19 CEST
Identified -
We would like to inform you that we observed temporary perturbations in processing payments on the Worldline (WLOP) platform.
A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions.
An update will be provided shortly.
We sincerely regret any potential inconvenience and appreciate your understanding and patience.
May 12, 05:35 CEST
Resolved -
This incident has been resolved.
May 9, 20:21 CEST
Identified -
Please be informed that due to an ongoing technical issue on 08/05/2025 since 10:11 CEST, some of your transactions may be set to an incomplete or invalid status.
We are investigating the situation with the highest priority.
An update will be provided shortly.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
May 9, 14:47 CEST
Resolved -
Please be informed that the issue with processing PAYPAL alias transactions is resolved and restored to normal operating conditions as of 08-05-2025 TO 18:23 CEST.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
May 9, 18:36 CEST
Resolved -
Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 12:01 CEST and 15:30 CEST on 09/05/2025.
We confirm that as of 15:30 CEST on 09/05/2025, normal service has been resumed and your customers will now be able to make payments normally.
We also confirm that the issue has an external responsibility (independent of Worldline).
May 9, 15:51 CEST
Identified -
Please be informed that due to an ongoing technical issue on 09/05/2025 since 12:01 CEST, some of your transactions may be set to an incomplete or invalid status.
We are investigating the situation with the highest priority.
An update will be provided shortly.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
May 9, 15:29 CEST
Resolved -
Please be advised that we have experienced display issues in the Worldline Back Office today, 08/05/2025 between 13:49 CEST and 16:10 CEST
We are pleased to announce that the activity has been restored to normal operating conditions.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
May 8, 17:02 CEST
Identified -
We are currently experiencing a display issue in the Worldline Back Office. Rest assured that our payment processing platform remains stable and we have identified that this display issue does not affect the processing of transactions at this stage.
A dedicated team has been deployed to investigate the display issue with the aim to resolve it as soon as possible.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
May 8, 15:40 CEST
Completed -
The scheduled maintenance has been completed.
May 7, 17:00 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 07/05/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.
Please forward this information to your technical department.
Apr 23, 08:27 CEST
Completed -
The scheduled maintenance has been completed.
May 6, 17:00 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our TEST environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 06/05/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.
Please forward this information to your technical department.
Apr 22, 08:49 CEST
Completed -
The scheduled maintenance has been completed.
May 5, 17:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 08:00 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 05/05/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.
Please forward this information to your technical department.
Apr 17, 09:32 CEST
Resolved -
Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 09:11 CEST and 12:10 CEST on 05/05/2025.
We confirm that as of 12:10 CEST on 05/05/2025, normal service has been resumed and your customers will now be able to make payments normally.
We also confirm that the issue has an external responsibility (independent of Worldline).
May 5, 13:15 CEST
Identified -
Please be informed that due to an ongoing technical issue Today, (05/05/2025) since 09:11 CEST, some of your transactions may be set to an incomplete or invalid status.
We are investigating the situation with the highest priority.
An update will be provided shortly.
We also confirm that the issue has an external responsibility (independent of Worldline).
May 5, 10:42 CEST